Packing and Shipping
We ship primarily via FedEx. When your item is ready to ship, we will send you an shipping confirmation email including a tracking number. We are dedicated to ensuring that your piece of jewelry reaches you safely and securely. Because these are valuable items, a signature is required upon delivery. If you are unable to sign for the package, FedEx will make three attempts and then hold the package at their offices for up to 3 days, after the last attempt. If it is sent back, shipping charges cannot be refunded. Orders placed Friday through Sunday will be shipped on Monday. Please note that we can only ship to the billing address used for purchase.
While it is our expectation and desire that your item is received without issue or damage, please take the following actions if your package looks like it has been damaged upon arrival. Inform the FedEx representative prior to signing and accepting the package. You must also notify us upon receipt of your package if the outside appears to be damaged or if you find there to be an issue with your item. We cannot be responsible for any item where notification has not promptly been made.
We ship primarily within the US. We will also ship internationally, but please contact us prior to purchasing to see if is possible to ship an item to you, based upon insurance requirements and import rules and regulations. We are happy to provide you with a shipping quote upon request.