Privacy & Security Policies
We Do Not, Share, Sell or Trade Your Personal Information with Third Parties
We only collect personal information in order to conduct our business and provide you with excellent customer service.
This document details what we collect, how we use it and safeguard your personal information. If you have any questions do not hesitate to contact us.
We may collect the following information:
- Your full name
- Your contact information including email address
- Demographic information such as postcode
- Preferences and interests, if provided, on a voluntary basis
- Other information that is relevant to customer surveys and/or offers
We request this information to strive to provide you with an always improving customer service, and for the following reasons:
- Internal record keeping
- Process your order
- Answer your questions
- To improve our products, services and the ease of use of the website
- If you elect to receive them, we may periodically send you promotional emails about new products, special offers or other information which we think you may find interesting using the email address you provide us.
- We will not share, sell, rent or lease the information about individual users with any third party, except to process, ship and deliver your order, and communicate with you as requested and as described, or to comply with applicable law or valid legal process or to protect the safety of our users or the public.
- "Share with a friend" policy: Our site users can choose to electronically forward a link, page, or documents to someone else by clicking this button on the product pages. The user must provide their email address, as well as that of the recipient. This information is used only in the case of transmission errors and, of course, to let the recipient know who sent the email. The information is not used for any other purpose.
Controlling Your Personal Information
You may choose to restrict the collection or use of your personal information in the following ways:
- If you believe that any information we have regarding you is incorrect or incomplete, you may correct it by editing your account information or let us know by writing to us or emailing us as soon as possible. We will promptly correct any information found to be incorrect.
Sugar et Cie does not knowingly collect information on children under the age of 13 years of age. We request that children do not submit information without first obtaining consent from their parent(s) or guardian(s).
A cookie is a small file which asks permission to be placed on your computer’s hard drive. The file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. We use traffic log cookies to identify which pages are being used. This helps us analyze data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes. Overall, cookies help us provide you with a better website, by enabling us to understand which pages our visitors find useful and which they do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. However, this may prevent you from taking full advantage of the website.
Links to Third Party Sites and/or Third Party Services
Our website may contain links to other websites of interest. Once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
We are dedicated to protecting your order information. All personal and financial information transmitted through our site is encrypted via SSL technology which encodes your information, preventing unauthorized access of your information during the purchase process.
While we maintain physical, procedural and electronic safeguards to protect the information transmitted to us, no data transmission over the internet can be guaranteed to be 100% secure. We urge you to keep any password created in a safe place and not to share it with anyone. It is good practice to log-out of your account and close your browser when you are finished with your visit to ensure that others cannot access your account.
Terms & Conditions
Welcome to Sugar et Cie!
Your use of this website constitutes an agreement to the following the terms and conditions outlined herein. This constitutes a binding contract between the customer (“User”) and Sugar et Cie. The Sugar et Cie website (“Site) is comprised of various pages offered to you, conditioned upon your acceptance without modifications of the terms, conditions, and notices contained herein (the ”Terms”). We reserve the right to make changes from time to time, without prior written notice. For this reason we encourage you to visit this page each time you make a purchase. Please read these Terms and print a copy of them for your reference.
Visiting the Site or sending emails to info.sugaretcie.com constitutes electronic communications. The User consents to receive electronic communication, and agrees that all notifications, disclosures, agreements and other communication that we provide to you electronically, via email, and on the Site satisfy any legal requirements that communication be in writing.
The User agrees not to post or transmit any materials which are: threatening, defamatory, obscene, indecent, abusive, or in breach of confidence. The User further agrees not to post or transmit any materials that are proprietary, not licensed for use on the Site or that violate or infringe the copyrights, patents, trademarks, trade secrets or other proprietary rights, or have potential to cause technical or other damage to the Site.
If you use the Site and choose to create an account, you are responsible for maintaining the confidentiality of the account and the password and for restricting access to your computer or mobile devices. The User agrees to accept responsibility for all activities that occur under his or her account and password. The User may not assign or otherwise transfer his or her account to any other person or entity. You acknowledge that Sugar et Cie is not responsible for any third party access to your account that results from theft or misappropriation of your account, and that Sugar et Cie and its associates reserve the right to refuse service, terminate accounts, or remove or edit content at its sole discretion. If you are under 18, you may use the Sugar et Cie Site only with involvement or consent from a parent or guardian.
Links to Third Party Sites and/or Third Party Services
Our website may contain links to other websites of interest. Once you have used these links to leave our site, you should note that we do not have any control over other websites. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and you should be aware that such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the websites in question.
Website Information, Product Descriptions, Product Care, and Delivery
Sugar et Cie attempts to be as accurate as possible. However, we do not warrant that the product descriptions, price, availability, or other content on this site to be accurate, complete, or error-free and provides the material on an “as is” basis. Sugar et Cie reserves the right to make corrections at any time without prior notice (including after you have submitted your order). If we are unable to fulfill an order, your sole remedy is a full and prompt refund. If a product offered by Sugar et Cie is not as described, your sole remedy is to return it to us per the conditions stated in our Return Policy (in its original state, not modified or sized, without damage, etc.) within the stated return period in order to receive a refund less shipping cost.
Due to the nature of online transactions, we may ask for additional identification. We reserve the right to cancel a sale when a purchaser's identify cannot be verified.
Please note that Sugar et Cie jewelry must be treated with care. Many of our pieces are over 100 years old and they require careful treatment by the wearer. Information on how some pieces of jewelry may be stored or cleaned has been provided on the Site. The information provided, or lack thereof, is not intended to be a comprehensive guide, nor can we be responsible for how the User may interpret or implement the information. Please contact us if you have any questions on care or maintenance of your purchase.
Mountings can interfere with the precise measurement of gem quality, weight and clarity. As such all descriptions pertaining to mounted gem stones are considered to be approximate unless accompanied by a an independent laboratory certificate (GIA, EGL, AGL, etc.). Unless otherwise stated, all color gem stones are assume to be subject to relatively stable and possibly undetected color and clarity treatment.
Authenticity, decorative periods, circa dating, and origin are determined to the best of our ability by assessing the materials incorporated, stone cutting techniques, design, hallmarks, assay marks, date marks, city marks, stamps, signatures, in consultation with publications and/or other materials that may provide additional information.
We have made every attempt to ensure that the colors in the pictures displayed on the website are as accurate as possible. However, actual colors may depend upon your monitor. Many monitors are not color calibrated and may display colors somewhat differently.
Risk of Loss
All items purchased from Sugar et Cie are made pursuant to a shipment contract. This means that the risk of loss and title for the items passes to you upon signature of the receipt of delivery. If there is damage to the outside of the package that leads you to believe that the contents could be damaged, you should notify the carrier prior to signing for and accepting delivery. If you believe the contents of the package to be damaged, again, you should notify the carrier and Sugar et Cie immediately. If you decide to make a return, you will receive specific instructions on how to protect against loss: insure the package via the carrier; request signature upon delivery; pack it in the original materials provided/in the original manner; drop-off at the carrier as specified within the period of return; etc. The risk of loss will remain with you until Sugar et Cie has accepted the delivery and verified that the contents are in their original condition (the condition that each item was in at the time of original dispatch).
Every attempt is made to deliver your purchase to you according to the estimated delivery provided by the carrier. The estimated delivery times are in business days, Monday through Friday, excluding public holidays. We use third-party carriers and estimated delivery times may change due to circumstances out of our control. We will make reasonable efforts to deliver your purchases within the estimated delivery date, but we cannot guarantee that it will be delivered in this time frame. If your item has not been delivered by the estimated delivery date, please contact us.
Purchase and Delivery to Locations Outside the US
Delivery charges listed on this website cover shipping charges only. If you live outside of the US, your purchase may also be subject to taxes, customs, duties, or other fees related to the location in which the product is received (“Fees”). You acknowledge that it is your sole responsibility to acknowledge and pay for these Fees and that Sugar et Cie is not responsible for notification or payment of such Fees.
No Unlawful or Prohibited Use/Intellectual Property
All content on this site, such as text, images, graphics, icons, video, audio, and software, is the property of Sugar et Cie or its partners and is subject to copyright, trademark and other intellectual property rights and licenses held by Sugar et Cie and is protected by US and International copyright laws.
You may print and store selected portions of the website content provided you do not modify or alter the content in any way, or delete or change any copyright or trademark notice.
This website and all content available on this Site are provided on an "as is" basis without warranties of any kind, either express or implied. Sugar et Cie, including our partners, contractors, employees, agents, and other third parties associated with running the website disclaim all liability and responsibility for any loss or damage that might be suffered by you that might be caused by the Site or the products sold herein.
By visiting the Site, the User agrees that the laws of the state of California will govern these Conditions of Use and any dispute of any sort that might arise between the User and Sugar et Cie. Any claims arising out of, or related to, the Privacy Policies, Security Polices, The Terms & Conditions or use of the Site in general, shall be adjudicated in Santa Clara County, CA. The foregoing shall not preclude the Company from seeking injunctive relief in or from a court system located in any other country relative to the protection of the Company’s intellectual property rights.
If you have any questions regarding our terms and conditions or any suggestions regarding our privacy policies, you can email us at email@example.com or call us (650) 397-5442.
Our Mailing Address is:
Sugar et Cie
171 Main St. #221
Los Altos, CA 94022