Shipping
We primarily ship via FedEx and USPS. We typically ship within one to two business days after your order is placed. Orders placed Friday through Sunday will ship on Monday.
When your item is ready to ship, we will send you a shipping confirmation email including a tracking number. We are dedicated to ensuring that your piece of jewelry reaches you safely and securely. Because these are valuable items, a signature is required upon delivery. Please note, we only ship to the billing address for your method of payment.
If you are unable to sign for the package, FedEx will make three attempts and then hold the package at their offices for up to 3 days. If it is sent back, shipping charges, including any return shipping costs cannot be refunded.
While it is our expectation and desire that your item is received without issue or damage. In the rare circumstance there is an issue, please take the following actions if your package looks like it has been damaged upon arrival. Inform the FedEx representative prior to signing and accepting the package.
You must also notify us if the outside appears to be damaged or if you find there to be an issue with your item. We cannot be responsible for any item where notification has not promptly been made.
If you accept the package, take photos of the damaged box prior to opening and then of the contents inside.
International Shipping
We primarily ship within the US. We will also ship internationally, but please contact us prior to purchasing to see if it is possible to ship an item to you, based upon insurance requirements and import rules and regulations. We are happy to provide you with a shipping quote upon request.
Shipping to the EU and Northern Ireland. Effective December 13, 2024, due to new General Product Safety Regulations, we no longer ship articles less than 100 years old (i.e., not antique) to the EU or Northern Ireland. Purchase and shipping of antiques (at least 100 years old) remains unaffected.
Taxes, duties, and tariffs are not included in the purchase price or shipping quote. Taxes and duties may vary by country and locality, so please check your country's customs website to determine if any duties, taxes, or fees apply. Please be aware that FedEx and DHL often add on service fees.